Frequently asked questions

How to Purchase

Who do I call to place an order?


If you are an exisiting Burnaby Lake customer, please call your dedicated sales representative. If you do not know their direct number, you may call our front desk at 604-576-2088, toll free 1-800-663-0149.




How do I become a new customer?


If you are interested in creating an account with us, please fill out the form on our "contact us" page with an overview of your business for us to review and determine your eligibility. Limited number of accounts are being approved at this time. Please note that we are wholesale only to businesses directly related to the floral industry.




What are your plant minimums?


All available items can be ordered in 'per flat' quantities. Minimum quantities per plant/variety are as follows: 4" pots - 15 per flat 6" pots - 6 per flat 8" pots - 4 per flat 8" hanging baskets - 3 per flat




Do you sell to the general public?


No, we are a wholesale-only business. Our customer base is garden centers, grocery stores, and independent flower shops.





Container Recycling

Do you have a recycling program for plastic pots?


No, we do not collect used Burnaby Lake containers for both logistical and sanitary reasons. However, our pots are 100% recyclable and are accepted at most recycling facilities. To find out if our pots are accepted in your local area, contact your community’s recycling department.





Shipping Information

Do you deliver?


All of our wholesale customers can have our products delivered directly to their door in most markets. We offer quick delivery to our customers located in Greater Vancouver. Western Canada and the US Pacific Northwest via our own climate-controlled delivery trucks to ensure your products arrive fresh. Please contact your sales representative to place an order and be informed of the delivery schedules for your area.




Can I shop in person at Burnaby Lake?


Yes, we have a wholesale shopping area at our greenhouse where our customers can pick up orders or shop for themselves. Customers permitted to shop at our greenhouse are those with an existing account and own/manage a flower shop, landscaping business, grocery store or garden center. We are not accepting new customers at this time




Where is your self-serve sales area?


Our sales area is located at our greenhouse at 17272 80th ave, Surrey, BC. Enter the property via the main gate and travel west through the parking lot until you see our store.




What are your hours?


Our office hours are Monday to Friday from 7:30am-4:00pm. Our sales area hours are Monday to Friday from 8:00am to 3:30pm We are closed on weekends




Where do you deliver to?


We deliver direct via our own fleet of semi-trucks to the Lower Mainland, Vancouver Island, Okanagan, Kootenays, Alberta, Saskatchewan, Manitoba, and Washington and Oregon in the USA. If your store is not in a major shipping area, we also can ship your order to a Floral courier warehouse and have our products boxed and delivered by them. To know if you are in our direct shipping zone or require an additional courier, please contact your sales representative.





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ADDRESS

Address: 17250 80th Ave, Surrey, BC, Canada

Phone: 604-576-2088

Email:  info@burlake.com

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